Site Down or Hacked?

For urgent issues:

  1. Submit a support ticket on this page.
  2. Set Priority to “High Priority”.
  3. Text us at 256-361-9395 after submitting your ticket.

Support Hours & Response

Support Hours

  • Monday–Friday: 9:00 AM – 6:00 PM
  • Weekends & Holidays: Emergency support only

Response Times

  • Most tickets are answered within 1 business day.
  • Critical outages are prioritized and handled as quickly as possible.

Help Us Help You Faster

When you submit a ticket, please include:

  • Your domain name
  • A clear description of the issue
  • Any error messages or screenshots

Providing these details helps us resolve your issue much faster.

Submit a Support Request

Tell Us About Your Issue

Web Design Support Request