Support Center
We’re here to help. Find answers, submit tickets, or chat with our team.
Live Chat
Connect instantly with our support team during business hours. Average response time: under 2 minutes.
Email Support
Send us a detailed message and we’ll respond within 4 hours (2 hours for Enterprise plans).
Phone Support
Call us for urgent issues. Available 9AM-6PM CST, Monday-Friday. Enterprise plans get 24/7
Site Down or Hacked?
For urgent issues:
- Submit a support ticket on this page.
- Set Priority to “High Priority”.
- Text us at 256-361-9395 after submitting your ticket.
Support Hours & Response
Support Hours
- Monday–Friday: 9:00 AM – 6:00 PM
- Weekends & Holidays: Emergency support only
Response Times
- Most tickets are answered within 1 business day.
- Critical outages are prioritized and handled as quickly as possible.
Help Us Help You Faster
When you submit a ticket, please include:
- Your domain name
- A clear description of the issue
- Any error messages or screenshots
Providing these details helps us resolve your issue much faster.
Submit a Support Request
Tell Us About Your Issue